PERSONAL DATA PROTECTION POLICY (GDPR)

For the company under the name “TIERRA TECHNICAL SINGLE-MEMBER LTD”, respect for and protection of your personal data is a firm commitment. We understand and take seriously the fact that you are aware of and concerned about your personal data.

This Privacy Policy describes the information we collect, maintain, and store, and explains how our company processes this information in its capacity as the Data Controller, as well as how you can manage and control the use of your information, in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as “GDPR”), Law 4624/2019, and other applicable provisions of the relevant Greek and European legislation on personal data protection.

1. Data Controller.

The Data Controller for the collection, storage, further processing, and use of your personal data is the company under the name “TIERRA TECHNICAL SINGLE-MEMBER LTD”:

  • Tax ID (A.F.M.): 998294080, Tax Office: Heraklion
  • G.E.MI. Number: 077696727000
  • Registered Office: 9 Promitheos Street, Postal Code: 713 04, Heraklion
  • Tel.: 2810 241010
  • E-mail: info@tierra.gr

2. Collection and Use of Personal Data.

Our company specializes in the design, implementation, and management of demanding energy projects, providing comprehensive solutions that cover every stage of the process: from study and licensing to construction and installation.

Our services include wind farms, photovoltaic systems, energy storage systems, and project construction, offering each client a fully customized and efficient energy utilization plan.

Personal data refers to the information that identifies you in connection with the aforementioned services. Indicative examples of personal data include your name, email address, postal address, and phone number. The company processes the following personal data for the purposes set out below:

  • Full name: We collect your name and surname for the design and execution of personalized energy projects from our headquarters and via our website www.terra.gr, as well as for the creation of a personal account, only if you choose to register.
  • Postal address: We collect the home or business address of our clients for registration and completion of the designed project.
  • Email address: We collect our clients’ email addresses for project confirmation and for sending our newsletter, only if you choose to register and provide your consent. It may also be used for the creation of a personal account, only if you wish to register.
  • Contact phone numbers: We collect our clients’ contact details to provide our services more efficiently and promptly for the completion of the project.
  • Billing details: We collect our clients’ billing information necessary for invoicing our services, such as Tax ID and Tax Office name, when required.
  • Preferences – Historical Information: Information regarding agreements made with you at our premises or through www.tierra.gr and any received offers, to facilitate your future choices and optimize the services we provide.

► Please note that your consent to the collection and retention of the above data may be freely withdrawn at any time.

3. Method of Collecting Your Personal Data.

We collect your personal data when you express interest in our services, when you place orders with our company either at our premises or via our website www.terra.gr, when we provide you with our services, or when you enter your data online while visiting our website or subscribing to our newsletter.

4. Recipients of Your Personal Data.

We do not transfer your personal data to third parties, except to those with whom we cooperate and who are necessary for or facilitate the provision of our services to you, always under conditions that fully ensure that your personal data are not subject to any unlawful processing beyond the purpose of transfer as stated above. For example, we may transfer your personal data to credit card providers for processing a payment on your behalf following an order, or to third parties – natural or legal persons – who may provide promotional and marketing services on our behalf for our company, products, or services. We inform you that these categories of recipients of your personal data shall not process your data beyond the aforementioned purposes of transfer. In any case, our company guarantees that it will not transfer, disclose, or make available your personal data to any third party without your consent, for any purpose or use. However, we reserve the right to disclose information about you if required by law or if such disclosure is requested by competent governmental bodies, administrative authorities, or law enforcement agencies. Unauthorized access to your personal data, including by our employees, is strictly prohibited.

5. Purposes of Processing.

The company collects, maintains, and processes only the minimum and strictly necessary personal data to achieve each processing purpose. We use your personal data for the following purposes:

  • For the execution of your service order, that is, for the provision of our products and services to you, based on the conclusion and execution of a contract or upon your explicit request – for preparatory actions for the conclusion and execution of a contract.
  • For direct marketing and/or promotional purposes, such as participation in contests or emails periodically sent to those who have subscribed to our newsletter. By subscribing to our newsletter, you agree to be included in our personalized recipients list and to receive our newsletter and all related information. For this purpose, we will contact you only by email. Each newsletter provides the option for the recipient to unsubscribe from future newsletters (“unsubscribe”). To do so, click “Unsubscribe from this mailing list” included in the newsletter you receive.

The following options appear:

► Unsubscribe from this Mailing List (Default)

► Unsubscribe from all Mailing Lists

► I do not wish to receive any further emails from this website in the future, then click “ Delete”.

• For profiling purposes, subject to your consent, in order to personalize services and products.

• In cases where the processing of your personal data is necessary for our legitimate interests or for compliance with national and/or European law.

6. Data Retention Period.

The data you provide will be retained/stored by us only for as long as necessary to fulfill the purpose for which you have disclosed it and in compliance with applicable legal provisions.

7. Information Automatically Stored When You Visit Our Website / Use of Cookies.

To facilitate the use of our website, we use “cookies.” Cookies are small data/text files stored on your computer’s or device’s hard drive by your browser and are necessary for the use of our website. We use cookies to better understand how our website is used and to improve navigation. The cookies we use do not store personal data or information capable of identifying the individual concerned, collected in any other way. If you do not wish to allow the collection of information through cookies, please configure your browser to delete all existing cookies from your computer’s hard drive, block all future cookies, and alert you before a cookie is stored. More detailed information can be found in your browser’s user manual.

8. Your Rights.

You may exercise the following rights in accordance with the terms and specific provisions of the GDPR:

  • Right of access to your personal data processed by us, as well as to information regarding their processing.
  • Right to rectification of your personal data, in case of inaccuracies or if you wish to update them.
  • Right to object to the processing of your personal data where there is a legitimate interest, including your right to object to automated processing and processing for marketing purposes.
  • Right to restrict processing of your personal data, meaning you may request restriction of processing if you dispute the accuracy of the data, object to their processing, or another reason provided by the relevant Greek or European Data Protection legislation applies.
  • Right to data portability, to receive your personal data (when provided with your consent) and reuse them elsewhere.

Right to erasure of your personal data without undue delay, upon your relevant request, under the conditions provided by the applicable Greek and European Data Protection legislation.

  • Withdrawal of consent: In cases where we process your personal data based on your consent, you also have the right to withdraw your consent at any time, without affecting the lawfulness of the processing before its withdrawal.
  • Right to be informed about data breaches, if applicable.
  • Right to lodge a complaint with the competent Greek Independent Authority, which is the Hellenic Data Protection Authority, in case of unlawful processing of your data (http://www.dpa.gr/)

For all the above cases, as well as for any further information, you may send us an email with your request at: info@tierra.gr.

9. Transfer of Personal Data Outside the EU.

The personal data we collect from you are not transferred or processed outside the European Union.

10. Data Security.

We have adopted technical and organizational measures for the lawful collection and processing of your data, as well as for their effective protection against loss, alteration, or unauthorized access by third parties. Among other things, we have implemented the following measures and procedures:

  • Access to your personal data is limited only to the number of authorized persons.
  • In IT systems used for data processing, access is restricted to authorized personnel only.
  • Access to such IT systems is monitored to detect and prevent unauthorized access immediately.
  • Adoption of specific procedures for data retention and secure deletion/destruction.

The security measures and procedures we apply are continuously improved to follow technological developments.

11. Updates and Amendments.

The company reserves the right to amend/update parts of this Policy without prior notice. Please ensure that you always read the Privacy Policy before using our website and services, in order to be informed of its current version. Last update of this Privacy and Data Protection Policy: (03/10/2025).